Shipping Policy

Shipping Policy – What You Need to Know Before You Order

Thanks for choosing Super THCA! We’re here to deliver top-tier THCA flower with care, speed, and transparency. Below is everything you need to know about how we process and ship your order—so there are no surprises.

🕒 Fulfillment & Customer Support Hours

  • Customer Service: Monday–Friday, 9:00 AM–4:00 PM EST
  • Fulfillment Team: Monday–Friday, 9:00 AM–4:00 PM PST
  • Closed: Weekends and federal holidays

Orders placed over the weekend will begin processing the following business day.

📦 Order Processing Timeline

  • Most orders ship the next business day.
  • Occasionally, same-day shipping happens—but it’s rare and not guaranteed.
  • We allow up to 2 full business days to process your order before it ships.

📬 Tracking & Notifications

  • Once your shipping label is created, you’ll receive an email with tracking info.
  • A printed label means your order is being prepared, not yet shipped.
  • Orders are usually handed off to USPS or UPS the same day the label is printed—but again, not guaranteed.
  • For delivery updates, please contact the carrier directly using your tracking number. Use their official websites: https://www.usps.com or https://www.ups.com. Avoid using the Shop App—it’s often inaccurate.

❗ When to Reach Out

Please wait 2 full business days after placing your order before contacting us about shipping.

  • Example: Order placed Monday → Contact us Thursday if no update.
  • Example: Order placed Friday → Contact us Tuesday evening.

Need to cancel? If your order hasn’t shipped, we’ll issue a full refund. If it has shipped, return it sealed and unopened for a refund once received.

🚚 Carrier Responsibility

Once your package is in the hands of USPS or UPS, delivery timelines and issues are out of our control.

  • Shipping fees go directly to the carrier—we don’t profit from them.
  • We’re not liable for delays, losses, or damages caused by the carrier.

🛠️ Order Issues

If something’s off, email us at support@thca.com with:

  • Your 5-digit order number
  • A clear description of the issue
  • Photos (if requested) to help us resolve it quickly

We’ll always fix any mistake on our end. Please give us a chance to make it right before leaving a negative review.

📭 Lost or Stolen Packages

While we’re not responsible for lost or stolen packages, we’ll do our best to support you and help you navigate a resolution.

🤝 Respectful Communication

Our team works hard to serve you. We ask that you treat our customer service reps with courtesy. Profanity or abusive language may result in a permanent ban from ordering.

📅 Shipping Timeframes

Here’s how shipping works:

  • Order Date: Monday, Jan 2
  • Latest Ship Date: Wednesday, Jan 4 (End of Day)
  • Shipping Options:
    • USPS Priority Mail: Up to 3 business days
    • UPS 2nd Day Air: 2 business days
    • UPS Next Day Air: 1 business day
      Note: Weekends and holidays don’t count as business days.

🌍 Additional Notes

  • We do not ship internationally.
  • We do not ship to states where THCA hemp is banned: Arkansas, Hawaii, Idaho, Kansas, Minnesota, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, Vermont.
  • Orders over $150 may require an adult signature.
  • UPS 2nd Day Air and Next Day Air do not deliver on Saturdays. Orders shipped Friday will arrive Monday or Tuesday.
  • All orders are packaged discreetly and handled with care.

If you have any questions, we’re just an email away. Thanks again for shopping with Super THCA —we appreciate your trust and business!